Shubhi Kansal

Senior Director, Head of Customer Success

Shubhi Kansal brings over 13 years of expertise in scaling teams and driving revenue growth to her role as the Senior Director, Head of Customer Success, at Elemental Machines. A results- and data- driven leader, she excels at optimizing customer journey processes with a proven track record of fostering key client relationships and exceeding retention goals. Shubhi has experience at fast-paced SaaS companies and research labs, giving her unique insight into the needs of Elemental Machines’ customers. When she’s not driving change management, optimizing pricing strategies, or improving forecasting accuracy, Shubhi spends her time traveling, baking, and enjoying nature with her two daughters.  

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