Employee Spotlight: Yvonne Valencia

Name: Yvonne Valencia

Position: Customer Success Manager

Translation: My role in Customer Success at Elemental Machines is more than just keeping the customer happy. Happiness is important, but it's more about anticipating client needs and facilitating their success and goals by providing an excellent service.

Fun Fact: I studied abroad in Madrid, Spain

Hometown: Chicago

Current city: Chicago

Passions: I’m an avid cyclist, and I’ve cycled hundreds of miles across the hills of Southern Bavaria from Bamberg to Munich in Germany. I’ve also cycled countless miles across the west coast and the Midwest in the US.

What brought you to Elemental Machines, and why did you choose EM over all of your other options?

I was really drawn in by the culture of transparency and camaraderie.

How would you describe the team you work with?

Incredible. I feel very lucky to work with such an experienced team that is willing to mentor and to learn from each other. We generally care about each other, our customers, and the company.

What is it like to interface with Elemental Machines customers?

I also feel incredibly lucky to be able to work with our customers. It’s amazing to learn about the different world-changing projects everyone is working on.

What has surprised you about working for EM?

I’m really surprised by the constant growth and how open everyone is to new ideas.

How have you grown personally or professionally in your current role? 

I’ve grown tremendously at Elemental Machines thanks to the mentorship of colleagues and managers. This is truly an environment that wants to see growth in its clients and its employees.

What skills would you say contribute most to your success?

I think having the ability to learn new skills in a short amount of time.

What’s a day at Elemental that stands out in your mind?

My manager set up two meetings that really impressed upon me just how different Elemental Machines is from most companies. In one meeting, I had the opportunity to talk to the CEO for almost two hours when I’d just started. In the second meeting, our Integrations team took the time out to walk me through setting up our hardware. And even a non-technie like me was able to figure out how to connect equipment with our Elements fairly quickly. These experiences helped me realize that I was at a unique place that really cares about its people, the product, and our customers.

What EM tools have been the most well-received by the customers you interact with?

One feature that customers love is being able to submit their equipment list on our Integrations site.

What is your perspective of the future of Elemental Machines?

We have a great path ahead of us because we’re able to put ourselves in the shoes of our customers and see things from their perspective. I’ve seen Elemental Machines consistently put customers first, while also learning how to pivot during these changing times.

Interested in joining Yvonne and the rest of the Elemental Machines team? View our open positions at elementalmachines.com/careers