Customized Installation and Configuration Services
Whether you prefer a DIY approach or our hands-on, white-glove service, our aim is to take the burden off your team by providing expert guidance every step of the way.
Our end-to-end platform is designed for easy implementation — no need for complex construction to add power, drop ethernet lines, drill holes, or make other costly and time-consuming facilities changes. With the ability to set up sensors in under 60 seconds, redundant low-energy wireless and Wi-Fi connectivity, and short time lines by eliminating the need for wired connections, we ensure that your operations are up and running smoothly with minimal disruption.
Comprehensive On-Site Services
Our on-site implementation services are centered around providing an effortless setup experience. With the help of our Activation Team and Field Engineering Team, we ensure optimal equipment integration and an exceptional customer experience through:
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Preinstallation planning
Collaborating closely with your team to optimize the time spent on-site and ensuring all device allocations are meticulously planned
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Direct integrations
Handling all necessary direct equipment integrations that require specific setup configurations
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Installation considerations
Advising on everything from network readiness and connectivity options to hardware specifications like com-boards or direct digital connections, we give options that meet the constraints of your budget and operational priorities
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Postinstallation training
Offering tailored training sessions to familiarize your team with the system, helping them understand alerting logic and device categorization within the dashboard for effective monitoring
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System configuration
Supporting you with complete system design and configuration; utilizing best-practices drawn from thousands of unique situations and custom implementations, our systems design specialists work with you to design the ideal configuration for your business’ specific use cases
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GxP readiness
With over 700 life sciences customers, we know what compliance looks like. From system configuration validation to IQ/OQ/PQ implementation documentation to NIST calibration — we know what you need and we have delivered to the highest expectations for years
Remote Installation Support
For clients who receive our remote implementation, our Activation Team provides:
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Configuration guidance
Support during the setup process for straightforward installations, ensuring all devices are operational and integrated with minimal disruption
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Targeted training sessions
Sales demos make everything look easy — we make sure you have the skills and training to actually use our system capabilities to meet your unique needs
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Ongoing remote assistance
Our support team is staffed by field engineers — the same people who install and configure your system are the same people who answer your support tickets. They have the deep expertise to get answers to the most complicated issues to ensure your operations are always online
Professional Implementation Services
Professional implementation services for labs and manufacturing operations go beyond standard installation procedures. Through our international network of service providers, we can oversee complex custom installation services so that you can be assured that your physical environment is fully compatible with your Elemental Machines’ IoT platform capabilities. From comprehensive pre- and postplanning, we cover all aspects from network requirements and device setup, all the way through to a postinstallation formalized report that summarizes all activities and configurations. We pride ourselves on ensuring a smooth transition and sustained support for your upgraded, future-proof ecosystem.
Regulatory Compliance Made Easy
In regulated environments that require Installation Qualification (IQ) and Operational Qualification (OQ), our IoT implementation services are particularly robust. We offer review and planning services with your Quality team, along with the execution of regulatory documentation to meet all applicable standards. This ensures that your system is compliant with industry best practices from the moment it’s installed.
Additionally, we offer expert guidance on third-party integrations, ensuring that all connections comply with warranty conditions. We also provide support on the acquisition of necessary third-party integration boards to facilitate these connections without compromising system integrity.
